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Gym and fitness
Strength club doubled member retention after a hygiene reset.
Clapham, London. 390 m².
The challenge
Members were quietly cancelling. Changing rooms felt damp, mirrors stayed smudged, and rubber flooring trapped chalk and sweat between shifts.
Our approach
Nightly clean with hospital grade disinfection on contact points, weekly deep flush of changing room drains, and a quarterly rubber floor restoration.
“We stopped losing members the moment Ember took over. The space finally feels as serious as our training.”
Outcomes at a glance
- Member retention
- plus 38 percent
- Negative reviews on hygiene
- down to zero
- Equipment lifespan extended
- by 2.3 years





